It depends on what platform you use to view MyRadar. If you're still running into the same problem after trying the steps below, contact us at firstname.lastname@example.org and we can take a closer look!
On iOS Devices:
1) To get started, tap the Settings app on your phone's homescreen
2) Scroll down until you locate "Safari" and tap that option.
3) Scroll again till you see "Clear History and Website Data". Tap on it and follow any prompts that show up.
4) Go back to the main screen of the Settings app of your iOS device.
5) Now tap your name at the top of the Page, then tap "iTunes & App Store."
6) Tap your Apple ID and then sign out. (Don't forget your password!)
7) From here, go back to the first page in Settings, and then tap General. Next, tap iPhone Storage
8) You may have to wait a moment for the list to populate, however, scroll and locate MyRadar, tap the option and then select "Delete App".
9) Restart/Reboot your iPhone.
10) Go back and sign back in to iTunes & App Store.
11) Once signed in, reinstall MyRadar.
If you have in-app upgrades, you'll most likely need to restore your purchases. If that is the case, follow these quick steps below:
1) Open MyRadar and tap the Gear icon to open the settings menu.
2) Tap "Restore Previous Purchases" and follow the prompts!
Please note that is only works if you are signed into the iDevice using the same Apple ID/e-mail address that was used to purchase the upgrades.
On Android Devices:
This could be the result of how the Google Play store verifies purchased upgrade licenses. When you install MyRadar onto your Android device, the Google Play store runs a check through your account to see if you have any licenses for in-app purchases tied to the app. Sometimes this process can act buggish and ignore upgrade licenses you have, which causes the app to think you haven't bought them yet.
The following troubleshooting steps have so far shown a higher success rate of the Google Play store correctly processing upgrade licenses, so let's give them a try!
PLEASE NOTE that the following steps require a computer/laptop. We request you perform the steps on a computer or laptop because the Google Play store has a higher chance of correctly syncing your upgrades to your version of the app.
1. Delete MyRadar from your Android device.
2. Open an incognito window in the browser of your choice.
3. In the incognito window, log in to Google Play with the e-mail address originally used to purchase, on the desktop/laptop.
4. If you downloaded MyRadar, open this link: https://play.google.com/store/apps/details?id=com.acmeaom.android.myradar
(If instead you downloaded MyRadar Pro, open this link: https://play.google.com/store/apps/details?id=com.acmeaom.android.myradarpro )
5. You will then see a green button that says "Install" or "Installed", just tap that button and select the device you would like to send the app to.
On Windows Devices:
All Windows purchases are associated with your Microsoft account. Provided you are signing into the device using the same account, all purchases/upgrades should be active.
There are a couple ways you can make sure the upgrade is recognized:
First, try resetting MyRadar. Go to Start - Settings - Apps & Features.
Find MyRadar and select it.
Click the "advanced options" link and then tap the "reset" button.
If you re-launch MyRadar and your upgrades are still not restored, search Windows (use Cortana or hold down the Windows key and press "s") for "wsreset" and run the command: this will reset your Store app and all of your purchase information. The next time you launch MyRadar, it should verify the upgrades.