FAQ/Troubleshooting

Here is where you can find our most frequently asked questions, as well as some troubleshooting steps for common issues!

Why does the radar take so long to load?
Doppler radar stations take between 5-10 minutes to complete a 360-degree scan of the surrounding area. When the scan is complete, the stations then send us...
Tue, 1 Oct, 2019 at 7:45 AM
(Android)Purchased upgrades missing
MyRadar checks for licensing data from Google Play to make sure your upgrades are in-place. It performs this check every time you open it, but on rare occas...
Thu, 7 Nov, 2019 at 9:01 AM
My upgrades disappeared! How do I get them back?
It depends on what platform you use to view MyRadar. If you're still running into the same problem after trying the steps below, contact us at support@...
Thu, 3 Oct, 2019 at 8:17 AM
Why doesn't MyRadar show the weather for every country or region? What areas does MyRadar provide radar coverage for?
MyRadar is a doppler radar weather app, as opposed to a satellite image weather app. This means that we rely on data from land-based radar sites rather than...
Wed, 25 Sep, 2019 at 1:21 PM
Does MyRadar have future radar? Why does the radar stop 5 to 10 minutes before the current time?
There's frequent questions about why MyRadar only shows radar for the recent past, but not the future. Truthfully, the answer is that we don't hav...
Sat, 9 Nov, 2019 at 6:52 AM
Other people have layers that I don't see in my Layers menu, what gives?
If you've seen a friend's version of MyRadar sporting more layer options in the Layers menu than you, it might have to do with your device's ...
Tue, 1 Oct, 2019 at 7:43 AM
(iOS) How do I get the app to stop asking me to leave a review?
When an update (any update) occurs, all rates and ratings are completely reset in the App Store. They no longer keep a running tab or even a history of rati...
Thu, 3 Oct, 2019 at 8:19 AM
(iOS) are my previously purchased upgrades grandfathered into the Premium Features subscription?
If you've been using MyRadar for a while, you probably noticed we changed the way upgrades work late-2018 (for iOS; upgrades for Android and Windows ar...
Fri, 4 Oct, 2019 at 12:29 PM
What's the difference between MyRadar and MyRadar Pro / MyRadar Ad-Free?
If you've searched for MyRadar in your device's App Store, you've most likely seen that we offer two versions of the app: MyRadar, and MyRada...
Wed, 25 Sep, 2019 at 12:54 PM
What's the camera icon at the bottom of the screen?
PhotoShare Registration/Live Photo Upload The PhotoShare feature in MyRadar is a neat way for people all over the US to share pictures of current weathe...
Sat, 9 Nov, 2019 at 8:45 AM