MyRadar checks for licensing data from Google Play to make sure your upgrades are in-place. It performs this check every time you open it, but on rare occasion, the app won't receive this data from the app store, which makes it appear as if your upgrades are gone. When this happens, don't worry! You won't have to pay for your upgrades again, and there are steps that will help to pull that licensing data from Google Play so that your upgrades are available in MyRadar. First and foremost, try reinstalling the app to see if this resolves the issue. If not, then try the following:
PLEASE NOTE that the following steps require a computer/laptop. We request you perform the steps on a computer or laptop because the Google Play store has a higher chance of correctly syncing your upgrades to your version of the app.
1. Delete MyRadar from your Android device.
(You may have to restart your Android device after deleting MyRadar to ensure the Google Play store registers it as uninstalled on the device)
2. Open an incognito window in the browser of your choice.
3. In the incognito window, log in to Google Play with the e-mail address originally used to purchase, on the desktop/laptop.
4. If you downloaded MyRadar, open this link
- If instead you downloaded MyRadar Pro, click here
5. You will then see a green button that says "Install" or "Installed", just tap that button and select the device you would like to send the app to.
After this, open the app on your Android device and check for your upgrades.