FAQ/Troubleshooting

Here is where you can find our most frequently asked questions, as well as some troubleshooting steps for common issues!

What does the rainbow color bar at the bottom of the screen mean?
Light/Heavy Rainbow Legend Different levels of radar intensity are represented by different colors. The colors in a radar image normally range from...
Thu, 26 Sep, 2019 at 8:22 AM
Will my upgrades on one device work on another? Will they work on another platform?
Yes, and no. If you're using the app on different devices on the same platform, and you're signed into the same account on each device, then your ...
Wed, 25 Sep, 2019 at 12:54 PM
Why is a feature on one platform, but not another?
We have a development team for each platform that MyRadar currently supports. Each team works through a road map that they establish while working under an ...
Tue, 1 Oct, 2019 at 7:44 AM
What do the buttons at the bottom of the screen mean?
Depending on what device you have, the buttons on the bottom of the screen can mean slightly different things! on iOS devices From left to right:...
Thu, 26 Sep, 2019 at 8:22 AM
The e-mail for verifying my PhotoShare account expired, can I get another one?
Certainly! When you initially sign up to verify an e-mail for your PhotoShare account, you'll be sent a verification e-mail that contains a link to fin...
Fri, 27 Sep, 2019 at 7:51 AM
How come my radar shows specks of radar data?
When there’s no precipitation in the area, it’s common for the radar to be operating in what is called “Clear Air Mode.” In this mode, the radar is scanning...
Wed, 2 Oct, 2019 at 12:15 PM
(iOS and Android) How do I add a location to my Favorites?
In the Forecast Ticker Bar at the top of the screen you should see the estimated weather for the day as well as an outline of a star. Tapping this star when...
Thu, 3 Oct, 2019 at 8:22 AM
(iOS) How do I get the Apple Watch upgrade on my Apple Watch?
If you have the Premium Features subscription (or are grandfathered into keeping the Apple Watch upgrade), you can access the Apple Watch version of MyRadar...
Sat, 9 Nov, 2019 at 8:47 AM
(Windows) MyRadar hangs on a "Loading..." message, how do I fix that?
We're sorry to hear MyRadar is not loading as expected. If you see the map but not the animated radar, it could be due to the fact that despite having ...
Fri, 11 Oct, 2019 at 7:47 AM
(iOS) How do I enable MyRadar's Apple Watch complication?
(If you need help installing the Watch version of MyRadar onto your Apple Watch, check out this article here!) So long as you are on a Watch face that M...
Sat, 9 Nov, 2019 at 8:49 AM